Refund policy

Pink Fizz Boutique – Returns & Refund Policy


Return Eligibility & Timing

  • We offer a 14-day returns policy for unwanted items. This period includes weekends and bank holidays and begins on the day your order is delivered.
  • To be eligible for a return under our returns policy, you must notify us within 14 days of receiving your order and return the item promptly in accordance with our return instructions.

All returned items must be:

  • Unworn and unused.
  • In their original condition.
  • Free from makeup, fake tan, stains, perfumes, odours or pet hair.
  • Returned with all original tags and labels securely attached.
  • We cannot accept returns for items that have been worn, washed, altered or damaged through improper use, or where care instructions have not been followed.
  • Returns that do not meet these conditions may be refused and sent back to you. If a return is declined, a £4.50 return postage charge will apply before the item is sent back.

How to Return

  • Every order includes a returns slip. Please complete the slip in full and place it inside your parcel before returning your item(s).

Returns should be sent to:

Pink Fizz Boutique

24 High Street

Horbury

Wakefield

West Yorkshire

WF4 5AA

  • You may also return or exchange eligible items in person at our boutique during normal opening hours.
  • If returning items from multiple orders in one parcel, please include all relevant order numbers on your returns slip.
  • We strongly recommend using a tracked postal service, as we cannot accept responsibility for returns that are lost or damaged in transit.
  • Unless an item is faulty or we have made an error, customers are responsible for return postage costs. Original delivery charges are non-refundable.
  • We cannot accept parcels sent postage due, cash on delivery or without prepaid postage.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

  • Sale or clearance items.
  • Pierced jewellery, for hygiene reasons.

Refunds & Store Credit

  • Once your return has been received and inspected, we aim to process your refund or store credit within 2–10 working days.

Refunds

  • Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the transaction.

Store Credit

  • If you choose store credit, you will receive a unique code by email. Store credit is valid for 12 months from the date of issue and can be used on all in-stock items online unless otherwise stated.

Faulty or Incorrect Items

  • If your item arrives faulty, damaged or you receive the wrong item, please contact us as soon as reasonably possible by emailing: info@pinkfizzboutique.com.
  • Please include:
  • Your full name
  • Order number
  • Clear photographs of the issue
  • Whether you would prefer a refund, replacement (where available) or store credit

 

  • If an item is confirmed to be faulty or we have made an error, we will cover the reasonable cost of return postage and provide the appropriate remedy in accordance with your statutory rights under UK consumer law.

 

 

  • Damage caused by misuse, accidental damage, normal wear and tear, or failure to follow the garment care instructions is not considered a manufacturing fault.

 

Contact Us

 

  • For all returns, exchanges and order enquiries, please contact us at: info@pinkfizzboutique.com

 

 

  • We are unable to process returns or order enquiries through our social media channels.

 

Your Statutory Rights

 

  • Nothing in this Returns & Refund Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.