Terms of service

Pink Fizz Boutique – Terms & Conditions

Definitions

Buyer – Any individual or organisation purchasing or agreeing to purchase goods from Pink Fizz Boutique.

Consumer – A person purchasing goods for purposes outside their trade, business or profession, as defined by applicable UK consumer law.

Contract – The legally binding agreement between you and Pink Fizz Boutique for the sale of goods, incorporating these Terms & Conditions.

Goods – All products offered for sale through our website and physical boutique.

Seller – Pink Fizz Boutique, 24 High Street, Horbury, Wakefield, West Yorkshire, WF4 5AA.

Terms & Conditions – These Terms & Conditions together with any additional written terms agreed between you and us.

General Conditions

Nothing in these Terms & Conditions affects your statutory rights under UK law.
These Terms & Conditions apply to all purchases made from Pink Fizz Boutique and take precedence over any conflicting terms unless agreed by us in writing.
By placing an order with us, you agree to be bound by these Terms & Conditions.
We reserve the right to amend these Terms & Conditions at any time. Changes will not affect orders already accepted.

Ordering

 

  • Placing an order constitutes an offer to purchase goods. A contract is formed only when we send you an order confirmation or dispatch confirmation.
  • We reserve the right to refuse or cancel any order before acceptance.
  • If an item becomes unavailable after your order is placed, we will offer you the option of waiting for a restock, selecting an alternative item or receiving a full refund.
  • By placing an order, you confirm that you are 18 years of age or older, or that you have the permission of a parent or legal guardian, and that all information provided is accurate.
  • You confirm that you are authorised to use the payment method provided and that sufficient funds are available.
  • If you notice an error in your order, please contact us immediately. We will do our best to amend your order before dispatch, but once dispatched, our Returns & Refund Policy will apply.
  • We are not responsible for orders delivered to an address supplied incorrectly by the customer.

 

Products, Pricing & Payment

 

  • We aim to ensure all product descriptions, images and measurements are accurate. However, colours may vary depending on your device’s display settings.
  • Size guides are provided as a guide only. If you require exact measurements, please contact us before ordering.
  • All prices include UK VAT where applicable but exclude delivery charges unless otherwise stated.
  • Prices may change without notice but will never affect an order already confirmed.
  • If we discover a pricing error after an order has been placed, we reserve the right to cancel the order and issue a full refund.
  • Payment must be received in full before goods are dispatched.
  • Only one promotional or discount code may be used per order unless otherwise stated. Discount codes cannot usually be used on sale items or in conjunction with other offers.
  • We use fraud prevention measures and reserve the right to decline any transaction that appears fraudulent.

 

Product Availability

 

  • We reserve the right to discontinue products, amend product descriptions or adjust prices at any time without prior notice.
  • We warrant that goods supplied will match their description at the time of dispatch.

 

Cancellation, Returns & Faulty Goods

 

  • Our Returns & Refund Policy forms part of these Terms & Conditions.
  • Please inspect your order as soon as possible after delivery. If you receive the wrong item or your order arrives damaged, please contact us promptly so we can resolve the issue quickly.
  • If your goods develop a manufacturing fault, you are entitled to the remedies available under the Consumer Rights Act 2015. Nothing in these Terms limits your statutory rights.
  • Damage caused by misuse, accidental damage, normal wear and tear or failure to follow care instructions is not considered a manufacturing fault.
  • If we confirm an item is faulty, we will repair, replace or refund the item in accordance with UK consumer law.
  • If you are purchasing as a consumer online, you have the legal right to cancel your order within 14 days of receiving it, subject to any statutory exceptions.
  • Unless goods are faulty or supplied incorrectly, customers are responsible for return postage costs.
  • Returned items should be sent securely with your order number clearly marked.

 

Gift Cards & Store Credit

 

  • Gift cards are valid for 12 months from the date of purchase.
  • Store credit issued by Pink Fizz Boutique is valid for 3 months from the date of issue unless otherwise stated.
  • Expired gift cards or store credit cannot be extended, exchanged for cash or replaced. Customers are responsible for redeeming them before expiry.

 

Liability

 

  • Nothing within these Terms & Conditions excludes or limits any liability that cannot legally be excluded under UK law.
  • Subject to the above, our liability for any claim relating to goods purchased from us shall not exceed the amount paid for those goods.
  • We shall not be liable for indirect or consequential losses where permitted by law.
  • We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, industrial action, supplier delays or transport disruption.

 

Governing Law

 

  • These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.